Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Please be advised: Dr. Hurwitz & his super staff are to be admired. Do to my experience w/many medical offices – from signing in to discharge – the spirit of friendliness & warmth is – genuine – reflect his interest and calm. “
“The doctor and the staff at this facility were informative and courteous; making me feel as comfortable as possible. Over all, I would rate my experience as excellent. I admired both the doctor and staff for their professional attitude. I didn’t have any side affects from the procedure, which I attribute to the excellent care I received. I will definitely recommend my doctor and AZ. Endoscopy/Digestive Health to anyone I know needing this procedure. I thank you folks for all you have done for me.”
“Anyone going in for colonoscopy and EGD procedures are less than excited about having these done. I must admit that as a confirmed male baby I fell into this category. I must further admit that Dr. Mills, and the entire staff, made this dreadful day very pleasant. They were able to calm my nervousness and made the experience become as nice as possible.”
“Always impressed with your facility….everything runs like clockwork! Staff is wonderful & kind…..and the docs are great!!”
“I really could not have been more satisfied. Everyone, including the Dr. were pleasant, informative and reassuring.”
“The staff at this location are some of the best I have ever had experience with. Thank you.”
“Great facility, great staff, great experience. Actually had fun!”
“Good people working a very very well run clinic. At no time did I fear my care was not in capable hands. Pre- and post-procedure interviews and info packets were excellent. Good follow-up. Great Doc (Drewitz). Now if they could just fix that colon prep….”
“I had a fantastic experience. everyone from the receptionist to the nurse who helped me to my car was absolutely fantastic and wonderful.”
“This is a top rate facility.”
“I was very happy with the friendliness and professionalism of the doctor and staff. Everyone was very kind, answered my questions, detailed what exactly would be happening, etc. I felt very comfortable and they eased my concerns.”
“I can’t say enough good things abut the facility, staff, doctors, etc. Very professional but also very welcoming and comforting. A great balance of professionalism & friendliness. Thank you.”
“I’ve been a patient at this facility for over 20 years but my doctor – *Dr. Kenny retired. I’m very happy with my new doctor – *Dr. Ratuapli – he’s very thorough, knowledgeable and kind. All the people that work in the Endoscopy Center are great! Many of them have been there as long as I have. Overall GREAT experience.”